"Your call is important to us...."

If my call is so important, why is it that I stay on hold for 15 minutes? Maybe I'm so important that "they" need to get their top person to speak to me? Maybe it's because they didn't anticipate my call and had to scramble to find someone to answer it? Maybe it's just because.... they are understaffed and really don't give a flying fadoo.

Banks - they put you on hold forever. Of course, I did have the option of choosing one of several different touch tone options. That means I never get to speak to a real person. Do real people still exist?

Oh wait... my call was just answered.....

What's my voice recognition password? I have one? I don't know. Who cares? It's me!! Don't you remember - we spoke a while ago, we shared that story, we laughed.... oh, you don't remember me. Of course, what was I thinking. Well, it's me and this is the fourth time I've called you about the same issue. What issue? THE issue! Don't you people keep e-records so that when frustrated customers call back you can access the information and see all the issues at once? You don't. Of course not. Okay, so about two months ago.......


and so it goes.....

Thank you for calling, you call is important to us.....


I'm hanging up.